Your QA team reviews 2% of calls.
Your clients hear the other 98%.
We score every call against your own scorecard — greeting, verification, empathy, resolution, compliance — with an evidence quote for every pass and fail. Taglish included. Call audio never leaves your site.
Free 1,000-call audit for design partners · No credit card · Pre-agreed 85% agreement gate
Experience the scorecard on real calls
Inspect how the AI evaluates Taglish conversations and links every criterion score to exact transcript receipts.
See how the AI evaluates Taglish calls with quoted evidence
Customer frustrated over delayed internet repair. Agent responds with authentic Taglish reassurance.
Agent recognized customer agitation, validated the frustration using natural Taglish empathy ('Naiintindihan ko po ma'am, pasensya na sa abala'), expedited the technician dispatch, and gave a specific ticket reference.
Scorecard Criteria & Receipts
Click a criterion to spot the transcript quote“"Naiintindihan ko po ma'am, pasensya na sa abala... i-prioritize ko po ito ngayon." (Natural Taglish empathy acknowledged)”
“"May I confirm the account name and registered billing address po?" (Full 2-point DPA check)”
“"Na-escalate ko na po sa dispatch team with ticket #PH-88421. Darating ang tech before 2 PM bukas."”
“"Salamat po sa pagtawag sa SkyFiber, have a great afternoon!"”
Verified Transcript (Taglish / English)
Audio Stayed On-PremisesThank you for calling SkyFiber Support, my name is Mark. How may I assist you today?
Hello Mark, pangatlong araw na walang internet sa bahay namin! Kailangan ko mag-work from home!
Before we check the line status po, may I confirm the account name and registered billing address?
Maria Santos po, 142 Acacia St., San Lorenzo, Sta. Rosa Laguna.
Naiintindihan ko po ma'am Maria, pasensya na talaga sa abala lalo na't working from home kayo. I-prioritize ko po ito ngayon para maayos agad.
Sige please, kasi sobrang hassle na talaga.
Checked the node, may isolated LOS on your segment. Na-escalate ko na po sa dispatch team with ticket #PH-88421. Darating ang tech before 2 PM bukas.
Ayun, salamat Mark. At least may exact time kayo na binigay.
Walang anuman po ma'am Maria. Salamat po sa pagtawag sa SkyFiber, have a great afternoon!
The math nobody likes saying out loud
A 100-seat floor handles around 2,000 calls a day. A hardworking QA team reviews 20 to 40 of them. Every escalation that reaches your client, every missed identity verification, every agent who needed coaching three weeks ago — almost all of it happens in calls nobody listened to. Sampling was a compromise, not a method.
What is 2% sampling costing your floor?
Adjust your floor size and average call volume to quantify your unmonitored blind spot and cost savings.
📌 The Philippines BPO Reality:
Human QA analysts sample only 20–40 calls a day per campaign. Over 98% of customer interactions pass directly to the client with zero quality audit.44,000
across 22 operating days43,120
heard only by clients~528
hidden compliance & churn risks$7,000
at $15/seat vs $85/seatScore 100% of these 44,000 calls
On your own scorecard with Taglish intelligence, with zero audio egress.
How it works
From raw on-premise audio to worst-criterion-first coaching in minutes.
STEP 1
Transcribe on your premises
Our transcriber runs on your hardware. Recordings stay inside your walls — only text transcripts reach our system. That keeps your Data Privacy Act story short.
STEP 2
Score against your scorecard
Not a generic rubric — your criteria, your weights, your auto-fail rules. Taglish empathy counts as empathy. Every result carries a quote from the call as evidence.
STEP 3
Coach from the dashboard
Worst-criterion-first, updated as calls come in. Your team leads see what the floor struggles with this week, and drill into any call for the receipts.
See it, don't take our word
Every screen below is the live product on demo data.
Mission control
Scores, pass rate, and open alerts for every call — not a 2% sample.
Coaching that quotes the call
Each agent's weakest criteria with the exact lines that earned the score.
Compliance alerts
Auto-fails surface the moment they're scored, with a resolve-and-note trail.
The free audit — exact terms
3 Pilot Slots- We audit 1,000 of your recorded calls, free.
- Your senior QA analyst blind-scores a sample of the same calls on the same scorecard.
- We put the agreement number on the table, criterion by criterion — agreed before anyone sees results.
- If the AI agrees with your analyst more than 85% of the time, you start a paid pilot. If it doesn't, you keep every finding — including what our audit caught that sampling missed — and owe nothing.
Three design-partner slots. A signed data agreement — retention limits, deletion rights, named subprocessors — comes before any transcript does.